Walkin Interview @ Microland in Mumbai on 22nd July 2012 (Desktop Support)

Company : Microland Limited (www.microland.com)

Microland is a leading specialist IT infrastructure services provider, offering a comprehensive range of services to clients across the globe. A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management and optimization.

A team of over 2300 highly skilled and motivated employees, equipped with the right tools and systems, work round-the-clock out of our world-class facilities to optimize the performance of our clients' technology infrastructure.

If not interested request you to refer your friends who would be interested exploring this opportunity. Regret any inconvenience caused.

(Experienced) Walk-In : Desktop Engineers @ Mumbai

Job Position : Desktop Engineer

Job Designation : System Administrator / Hardware Installation/Maintenance Engg / Technical Support Engineer

Job Category : IT / Software

Walk-In Location : Mumbai, Maharashtra

Job Location : Mumbai (Goregaon), Maharashtra

Desired Qualification : Graduation

Desired Experience : 1 to 4 Years (Mandatory)

Mandatory Skills : Desktop Support

Criteria :
• Minimum 1 year of Experience
• Should be a Graduate (mandatory)
• Willingness to work in shifts (24*7)
• Good oral & written communication
• Smart Personality
• Must be a good team player, interpersonal relations

• Customer Service Soft Skills - Active listening
• Taking Ownership, Treating the customer with courtesy.
• Demonstrate respect for the customer and professionalism.
• Proactive thinking
• Ability to meet deadlines and work well under pressure

Job Description :
• Experience in PC, Printer, Laptop, desktop troubleshooting
• Good in, installation, configuration, OS troubleshooting (Win7 apart from Win 2k, XP etc)
• Experience in outlook OR lotus note, MS word, MS excel
• Should have experience in application support
• Knowledge on blackberry configuration
• Should have exposure to basic network troubleshooting
• Exposure to media (tape) backups/restore
• Exposure and understanding of ticketing tool
• Understanding of ticketing process – incident/service requests
• Understanding of SLA and meeting targets
• Understanding of Service desk process of logging tickets and allocation
• Understanding of Asset/inventory record process, movements etc
• Understanding to coordinate with vendors/principles
• Understanding of client management, user response (email/verbal)
• Knowledge of Patch Management, infosec/AV updates
• ITIL exposure (good to have)

We are conducting the interviews for "Desktop Engineer" on 22nd July 2012 i.e. Sunday. If you are interested please walk in on the below venue on 22nd July 2012 along with your updated resume.

Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID proof
• Latest Pay Slips

Walk-In Date : On 22nd July 2012 (Sunday) : 10 AM to 2 PM

Walk-In Venue :
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai

Contact Person : Chaitra/Ramkrishna

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