(Freshers) Openings with Mcafee

 

Company: Mcafee (www.mcafee.com)

Job Description:

As a "Trusted Advisor", a Resident Support Account Manager will foster strong relationships between McAfee and its customer and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for McAfee products across all levels of an organization.  The RSAM will be an on-site McAfee resource, dedicated to the needs of one customer.  They serve as a customer advocate to support the proper functioning of McAfee products deployed throughout the organization.  They coordinate the McAfee team and resources needed to resolve issues that prevent the proper operation of products in production.   With a goal to support continued renewals and product purchases, they will think strategically and recognize opportunities for revenue generation and competitive displacement, and share that information with their Sales team.
Responsibilities include:

• Monitor and manage each of their customers' issues daily with emphasis on progressing cases towards resolution and having the appropriate resources involved

• Collaborate, communicate and coordinate with customers, Product Specialists, Tier III, Development and Management as required to ensure customers' satisfaction

• Provide information to update the Customer Hotlist / Watchlist entries weekly or as status changes

• Ensure internal and customer service level agreements are met for all issues

• Assist in maintaining effective and efficient communication between customers, sales, McAfee management, and Product Specialists

• Work with the customer during these sessions to establish customer agreement with severity and impact assigned to issues.

The successful candidate will have a minimum five years applicable experience, of those three years must be experience in relationship or customer management in a technical environment with named or dedicated accounts.  Experience in management of technical projects requiring coordination of various resources for successful outcome.
 
Other desirable attributes include:

• Strong working knowledge of the McAfee Security product line. 

• Bachelors Degree from an accredited institution, especially in computer science, mathematics, or a related field, is required

• CompTIA Security, CISSP, PMP, and/or CISM Certification preferred and possibly required for continued employment

• Strong knowledge of data security hardware, software, and management platforms with an understanding and emphasis on installation, troubleshooting, upgrading, integration, and maintenance of client/server operations is desired 

• Excellent written and verbal communication skills 

• Strong personal interaction, presentation and telephone interaction skills at the business professional services level 

• Strong personal computing skills in Windows 2000/XP and Windows Server 2003. 

• Ability to multitask and prioritize job requirements in a dynamic environment. 

• Ability to obtain and maintain a government security clearance may be required

We offer a full range of competitive benefits to our full-time employees. Please visit us @ www.mcafee.com  or apply online @ http://www.mcafeecareers.com/