Company : HCL Technologies (www.hcltech.com)
HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employees First' which empowers our 70,218 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 2.9 billion (Rs. 13,145 crores), as on 30th September 2010 (on LTM basis).
HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and technology firms. For more information, please visit www.hcl.com.
(1+ Years) Walk-In : Tech Support @ Hyderabad
Job Position : Technical Support Engineer
Job Category : IT / Software
No. of Openings : 20
Job Location : Hyderabad, Andhra Pradesh
Desired Education : B.Sc / BCA / B. Tech / BE / MSc / MCA / M. Tech
Desired Experience : 1 to 5 Years (Mandatory)
Job Description :
• This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions (ANTI VIRUS PRODUCTS)
Desired Profile :
HCL TECHNOLOGIES is conducting a walkin on 8th may to fulfill Technical Support Openings for an ANTI VIRUS PRODUCT.
KEY SUCCESS ATTRIBUTES
• Provide Technical Support for a product or product line
o Receive frontline issues/calls from most customers
o Handle all functionality and usability related issues
o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
• Develop skills with products and related technologies to provide quality customer support
• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
• Create/update customer issues.
• Send product solutions to customers.
• Issue closure with verified solutions.
Competency :
• Good customer service skills.
• Good communication skills.
• Good analytical skills.
• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
Walk-In Date : On 8th May 2011 (Sunday) : 10 AM - 3 PM
Venue :
HCL Technologies,
L&T Pheonix Park, Hitech City-2,
Hyderabad, Behind Cyber Gate Way
Contact Person : Ravi
Contact Number : +91-40-30941072
Things to carry with you :
1. Hard copy of a resume
2. Passport Size Photograph
3. A copy of this invitation (please carry this mail without fail)
If your profile fits into the above requirement you can grap this opportunity, walkin on this 8th May and we would appreciate if you can send your updated CV to : ravi.namana@hcl.com
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