Company : Microland Limited (www.microland.com)
Microland is India s leading pure play IT Infrastructure Management Outsourcing Services Provider. Microland employs 1600 qualified and experienced professionals with over 10 years of experience in Infrastructure Management.
Microland's IT Infrastructure Management Services are based on ITIL standards and consist of monitoring services, Help Desk services, server management, data center management, storage management, email management, network management, asset management, desk-side support, IT security services, vendor management and application management. Microland s Operations Management Center is ISO / IEC 20000-1 certified. Microland is a Gold Partner of Microsoft and a Microsoft Center of Excellence for Infrastructure. Microland is headquartered in Bangalore, India with offices located at the USA, UK, Middle East and India.
(Experienced) Walk-In : Technical Servicedesk @ Mumbai
We are conducting F2F interviews for "Technical ServiceDesk" on 9th September 2012 i.e. Sunday. If you are interested please walk in on the below venue on 9th September 2012 along with your updated resume.
Job Position : Technical Servicedesk
Job Designation : Customer Support Engineer/ Technician
Job Category : IT Hardware, Technical Support, Telecom Engineering
Walk-In Location : Mumbai, Maharashtra
Job Location : Mumbai (Andheri & Goregaon), Maharashtra
Compensation : As per Industry
Desired Qualification : Any Graduate OR 10+2+3 diploma holder
Desired Experience : 1 to 6 Years (Mandatory)
Mandatory Skills : Service Desk, Helpdesk, Technical Support
Criteria :
• Minimum 1 year of Experience
• Good Communication skill
• Should be a Graduate (mandatory)
• Ready to work in Shifts
Job Description :
• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
• Providing first level support on Desktops, Peripherals, and Office automation products.
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending tickets
Skills Required :
• Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
• Good in OS remote troubleshooting
• Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
• Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization
• Customer Service Soft Skills - Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
• Proactive thinking
• Ability to meet deadlines and work well under pressure
• Should be ready to work in all shifts
Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID proof
• Latest Pay Slips
Walk-In Date : On 9th September 2012 (Sunday) : 10 AM to 3 PM
Walk-In Venue :
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai
Contact Person : Akshata/Chaitra
Contact Number : +91-22-30441400
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