Company : Vodafone India Services Pvt Ltd (www.vodafone.in)
Vodafone India Service Private Limited (VISPL) is a Shared Services Centre, fully owned, operated, and controlled by Vodafone Group - world's largest and one of the most geographically diverse telecommunication companies.
We provide a complete suite of Technology, Finance, and BPO sourcing solutions with a relentless focus on providing the best-in-class services to Vodafone's Operating Companies, spread across the world, out of our Shared Services Centres located in Pune and Ahmedabad. VISPL is led by the visionary leaders who have experience of working with Vodafone Group and have astute understanding of Telecom business and its key drivers. To serve our clients and the end customers we have built best of the breed facilities and technology infrastructure where more than 4,500 VISPL employees and business associates are working to meet Vodafone's objectives.
At VISPL, we aspire to deliver solutions that create new benchmarks in service excellence and aim to globalize our standardised processes as a source of operational efficiencies and cost savings for Vodafone Group Companies. Our core competency is to manage end-to-end customer interactions across channels. This includes all customer contact points such as Acquisitions, IT services, Network Services, Technical Support, Loyalty Management, Retention and Cross-sell/ Up-sell activities.
Vodafone around the world is renowned for its employee friendly work culture built on the foundation of our time tested values of Speed, Simplicity, and Trust. We welcome you to experience the joy of working with "The Vodafone Way".
(Experienced) Walk-In : SAP Basis @ Pune
Job Position : SAP Basis
Job Designation : Deputy Manager / Assistant Manager
Job Category : IT / Software
Walk-In Location : Pune, Maharashtra
Job Location : Pune, Maharashtra
Compensation : INR 6,00,000 - 15,00,000 P.A
Number of Vacancies : 10
Desired Qualification : BE / B.Tech / B.Sc / Diploma / MBA / PGDM / M.Tech / MCA / M.Sc
Desired Experience : 5 to 8 Years (Mandatory)
Mandatory Skills : SAP Basis Support Environment
Desired Profile :
• Proven SAP Basis operational expertise of minimum five years or more
• Proven operational experience with SAP Netweaver
• Operational Experience in one or more of these areas:
o Solution Manager/Monitoring
o Portal (Reverse Proxy)
o Oracle DBMS/Unix
o XI
• Good project management skills
• Good Communication & Facilitation skills
• Good Team Working Skills
• Excellent analytical skills
• ITIL Knowledge and Experience (preferred V.3)
Technical Expertise :
• Team member of the Technical Operations SAP Basis
• Provide Operational Excellence in the areas SAP Basis, Solution Manager, Monitoring, Portal, Oracle Database, Unix-Shell and Scripting and other infrastructure elements
• Work with Support Partner, assess operational quality, identify gaps, and manage closure of gaps in SAP Basis area, including
o Ensure effective Error Trend Analysis and Problem Management
o Work in SAP Basis team and provide missing technical and operational expertise for Major Incident Management and support Support Partner to close their knowledge gaps
o Provide support for Major Incident Management and ensure timely resolution of Major Incidents
o Ensure SAP functional best practices are adhered to during Incident and Problem investigation and resolution
o Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
o Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances
o Provide appropriate assessment of SAP OSS notes with regard to relevance for Operations
o Perform detailed planning & project management of implementation activities for updates & patching where required
• Assess and improve Operational Procedures (including Housekeeping activities)
• Perform system health audits to validate system status & report to Basis Team Lead
• Perform effective Weekly Operational Review with Support Partner Basis Team
Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID proof
• Last 3 months Salary Slips
• Current CTC break up letter
Walk-In Date : On 8th September 2012 (Saturday) : 10.00 AM to 3.30 PM
Walk-In Venue :
Vodafone India Services Pvt. Ltd
Ground Floor, Wing 3, Cluster D,
EON Kharadi Infrastructure Pvt. Ltd., IT & ITES,
Special Economic Zone, Plot No.1, Survey No.77,
Kharadi Knowledge Park, MIDC Kharadi,
Pune 411014
Contact Person : Rupesh Agrawal
Contact Number : +91-20-4011001
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