Company : Microland Limited (www.microland.com)
Microland is India s leading pure play IT Infrastructure Management Outsourcing Services Provider. Microland employs 1600 qualified and experienced professionals with over 10 years of experience in Infrastructure Management.
Microland's IT Infrastructure Management Services are based on ITIL standards and consist of monitoring services, Help Desk services, server management, data center management, storage management, email management, network management, asset management, desk-side support, IT security services, vendor management and application management. Microland s Operations Management Center is ISO / IEC 20000-1 certified. Microland is a Gold Partner of Microsoft and a Microsoft Center of Excellence for Infrastructure. Microland is headquartered in Bangalore, India with offices located at the USA, UK, Middle East and India.
(Experienced) Walk-In : Technical Servicedesk @ Bangalore
WALK IN INTERVIEW FOR TECHNICAL SERVICE DESK EXECUTIVE WITH 1.5 - 2 YEARS EXPERIENCE !
Job Position : Technical Servicedesk
Job Designation : Associate/ Senior Associate (Technical)
Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Desired Qualification : Any Graduate
Desired Experience : 1.5 to 2 Years (Mandatory)
Mandatory Skills : DESKTOP SUPPORT, PERIPHERAL SUPPORT, OUTLOOK, TICKETING TOOLS
Job Description :
• Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
• Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
• Providing first level support on Desktops, Peripherals, and Office automation products.
• Route/Assign tickets to the appropriate support group, if necessary.
• Identifying and escalating high-severity, priority issues
• Updating Pending Tickets with timely, precise, accurate updates
• Following-up with end users, if necessary, for closure of pending tickets
Desired Profile :
• Candidate should be comfortable for 24*7 shift. They will get the transportation facility.
• Candidate should be good in terms of communication.
• Candidate should have 1.5 years of experience in international support.
• Candidate should be a graduate i.e-10+2+3 from affiliated university.
• Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
• Should have experience in troubleshooting the Desktop, Laptops, & Peripherals
• Should be able to troubleshoot on Standard Applications, Windows Operating System and proprietary applications for which Knowledge articles are available etc.
• Should have good inter-personal and communication skills with the ability to deal with users at all levels in an organization
• Customer Service Soft Skills - Active listening, Taking Ownership, Treating the customer with courtesy. Demonstrate respect for the customer and professionalism.
• Proactive thinking
• Ability to meet deadlines and work well under pressure.
Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID proof
• Latest Pay Slips
Walk-In Date : On 9th September 2012 (Sunday) : 10 AM to 2 PM
Walk-In Venue :
Microland Limited,
1B, Ecospace
Bellandur, Outer Ring Road
Bangalore 560 103
Contact Person : Pranitha
Contact Number : +91-80-39180000
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